Technical Knowledge Meets Customer Care
The right repair starts with understanding the whole vehicle.
Jake studied engineering and completed an engineering internship before choosing to build his career around the work he already understood best: automotive diagnostics and repair. Earlier in his career, he earned several ASE certifications, including the advanced L1 certification.
At Mercedes-Benz, Jake achieved the second-highest Service Index ranking in the nation for customer service. He also received a separate Platinum Award—given to only ten people nationally—for understanding new Mercedes-Benz products, technology and vehicle systems.
His European automotive background also includes time at Paul Weir Porsche and an early-career opportunity at Scottsdale Ferrari. Each experience added another perspective on specialist repair, dealership systems and the expectations surrounding high-level European automobiles.